Effective date: March 1, 2026
21hop is a managed VPN service operated by TwentyOne International Inc., an International Business Company registered under the laws of Antigua and Barbuda.
For data protection purposes, TwentyOne International Inc. is the controller of personal information processed under this policy.
Privacy contact: privacy@21hop.com.
Our order process is conducted by Paddle.com. Paddle is the Merchant of Record for purchases and handles payment processing, invoicing, and purchase-related customer service.
When you make a purchase, the transaction is with Paddle. Paddle processes payment details according to Paddle's Privacy Policy: https://www.paddle.com/legal/privacy.
21hop receives only data required to provide subscriptions (for example: name, email, country, and subscription details) and does not store full card or bank credentials.
Information you provide: account registration details, subscription data transmitted from Paddle, and support communications.
Information collected automatically: connection metadata (timestamps, session duration, and bandwidth for abuse prevention), device/browser information when using the site, and payment event data from Paddle.
We use cookies and similar technologies for essential site operation and analytics. Non-essential controls can be managed through browser settings or site consent tools.
We use personal data to provision VPN services, manage subscriptions, process renewals/cancellations, operate support, prevent fraud/abuse, maintain network integrity, and meet legal obligations.
Where required, marketing communications are sent only with consent and consent can be withdrawn at any time.
21hop does not sell personal data and does not use personal data for behavioral advertising.
We share data only with payment processing providers (including Paddle), infrastructure/service providers acting on our instructions, fraud/security tooling providers, and where legally required.
Information may also transfer in connection with business transactions (for example, merger or acquisition) with appropriate notice where required.
21hop is based in Antigua and Barbuda. Infrastructure providers may process data in multiple regions, including the United States and EEA.
Where required, transfers rely on appropriate safeguards such as Standard Contractual Clauses.
Depending on location and applicable law, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, and request portability of personal data.
To submit a rights request, contact privacy@21hop.com. We may verify identity before processing requests.
21hop applies technical and organizational safeguards including encryption in transit, controlled access, and regular security monitoring.
No internet transmission or storage system can be guaranteed absolutely secure.
The service is intended for users aged 18 and older. 21hop does not knowingly collect personal data from minors.
Our website may contain links to third-party sites. 21hop is not responsible for external privacy practices.
21hop may update this policy from time to time and will update the effective date when changes are posted.
Continued use of the service after changes take effect constitutes acceptance of the updated policy.
For privacy requests or questions: privacy@21hop.com.
TwentyOne International Inc. (21hop), Antigua and Barbuda.
Related Paddle documents: https://www.paddle.com/legal/privacy and https://www.paddle.com/legal/checkout-buyer-terms.